Refund & Cancellation Policy
What happens when jobs are cancelled or services are not delivered.
1. Subscription Fees — Vendor Subscriptions
Monthly vendor subscription fees are non-refundable once the billing period has commenced, except where the supplied policy provides for a pro-rated refund following termination by OjaLinks without cause or where law requires otherwise.
2. Job Cancellations — Before Work Commences
There is no OjaLinks charge when a user cancels before work begins. Direct deposits or booking fees are matters between the user and vendor.
3. Job Cancellations — After Work Has Commenced
Payment for work already performed is a matter between the user and vendor. OjaLinks may be asked to mediate but cannot compel payment.
4. Disputed Service Quality
Users should not share the Job Code until an issue is resolved. They should communicate with the vendor first and may contact OjaLinks at contact@ojalinks.com to initiate a dispute.
5. Platform Errors
Where OjaLinks makes a verified charging error, such as a duplicate subscription charge, the supplied policy states that the erroneous amount will be refunded within 14 working days. Billing enquiries are directed to billing@ojalinks.com.